Refund Policy

IMPORTANT NOTE:

DOUBLE CHECK YOUR ORDER BEFORE PLACING IT TO AVOID ANY HASSLE.

SIZE/COLOR CHANGES:

EMAIL US AT TALKHERE@FORMYFRIENDSOFFICIAL.COM FOR SIZE OR COLOR CHANGES BEFORE YOUR ORDER IS FULFILLED. ONCE FULFILLED, CHANGES CANNOT BE MADE.

ORDER CANCELLATIONS ARE NOT ALLOWED ONCE ORDER IS CONFIRMED, EXCEPT WHERE A STATUTORY RIGHT TO CANCEL APPLIES (SEE EU & UK BELOW).

RETURNS AND EXCHANGES:

TIME FRAME: YOU HAVE 14 DAYS FROM DELIVERY DATE TO REQUEST A RETURN OR EXCHANGE AT TALKHERE@FORMYFRIENDSOFFICIAL.COM.

AFTER 14 DAYS: WE WILL NOT OFFER RETURNS OR EXCHANGES.

RETURNS:

ITEMS MAY BE TRIED ON BRIEFLY INDOORS TO CHECK FIT, AS YOU WOULD IN A SHOP. DO NOT WEAR THEM BEYOND TRYING ON, WASH OR ALTER THEM, OR RETURN THEM WITH STAINS, ODOURS OR DAMAGE YOU CAUSED. KEEP TAGS ATTACHED AND INCLUDE THE ORIGINAL PACKAGING WHERE POSSIBLE. REASONABLE INSPECTION, OR MISSING PACKAGING ALONE, DOES NOT REMOVE STATUTORY RETURN RIGHTS.

CUSTOMERS ARE RESPONSIBLE FOR RETURN POSTAGE, EXCEPT FOR DAMAGED OR INCORRECT ITEMS AS DESCRIBED BELOW. CONTACT US BEFORE SENDING YOUR RETURN SO WE CAN PROVIDE RETURN INSTRUCTIONS. ANY REFUND OF ORIGINAL DELIVERY CHARGES FOLLOWS APPLICABLE LAW. NO OUTBOUND SHIPPING AMOUNT IS DEDUCTED WHERE STANDARD SHIPPING WAS FREE.

NOTIFY US WITHIN 14 DAYS OF DELIVERY, THEN DISPATCH YOUR RETURN WITHIN 14 DAYS OF NOTIFYING US. A REQUEST SENT WITHIN THE WINDOW COUNTS EVEN IF OUR REPLY ARRIVES LATER; OUR APPROVAL IS NOT REQUIRED TO EXERCISE A STATUTORY CANCELLATION RIGHT. CONTACT US FOR THE CORRECT RETURN ADDRESS AND INCLUDE YOUR ORDER NUMBER AND THE ITEMS BEING RETURNED. IF OUR RETURN INSTRUCTIONS ARE DELAYED, WE WILL EXTEND THE DISPATCH DEADLINE TO ACCOUNT FOR OUR DELAY. KEEP PROOF OF POSTING; TRACKED POSTAGE IS RECOMMENDED.

WHERE AN ITEM WAS PART OF A DISCOUNTED BUNDLE, THE REFUND IS THE AMOUNT ACTUALLY PAID FOR THAT ITEM AFTER THE DISCOUNT.

EU & UK:

IF YOUR ORDER IS SHIPPED INTO THE EU OR THE UK, YOU HAVE A STATUTORY RIGHT TO CANCEL WITHIN 14 DAYS OF DELIVERY, FOR ANY REASON AND WITHOUT GIVING ONE. EMAIL US WITHIN THAT PERIOD. YOU MAY INSPECT AND BRIEFLY TRY ON THE ITEM AS DESCRIBED ABOVE. RETURN POSTAGE IS PAID BY YOU, EXCEPT FOR DAMAGED OR INCORRECT ITEMS.

FREE SIGNATURE CAP:

IF A FREE SIGNATURE CAP CAME WITH YOUR ORDER, YOU MAY KEEP IT AT NO CHARGE AS LONG AS THE ITEMS YOU KEEP STILL MEET THE ORIGINAL QUALIFYING THRESHOLD. IF THEY NO LONGER QUALIFY, RETURN THE CAP WITH YOUR ITEMS OR ITS LIST PRICE WILL BE DEDUCTED FROM YOUR REFUND.

DAMAGES AND ISSUES:

REPORT DEFECTS OR WRONG ITEMS IMMEDIATELY UPON RECEIPT. WE WILL EVALUATE AND RESOLVE THE ISSUE, AND WE COVER RETURN SHIPPING IN THESE CASES.

NON-REFUNDABLE/FINAL SALE MERCHANDISE:

ITEMS MARKED "FINAL SALE" CANNOT BE RETURNED, EXCHANGED, OR REFUNDED. REVIEW YOUR ORDER CAREFULLY.

A BUNDLE DISCOUNT DOES NOT MAKE AN ITEM FINAL SALE.

LOST/STOLEN PACKAGES:

REPORT MISSING PACKAGES WITHIN 2 WEEKS OF DELIVERY CONFIRMATION.

WE ARE NOT LIABLE FOR LOST/STOLEN PACKAGES IF THE SHIPPING ADDRESS IS CORRECT.

INSPECTION AND DEDUCTIONS:

WE INSPECT RETURNED ITEMS. WHERE LEGALLY PERMITTED, A REFUND MAY BE REDUCED ONLY BY A DOCUMENTED LOSS IN VALUE CAUSED BY HANDLING BEYOND WHAT IS NECESSARY TO CHECK THE ITEM, INCLUDING WEAR, WASHING, ALTERATIONS, STAINS OR CUSTOMER-CAUSED DAMAGE. WE WILL EXPLAIN ANY DEDUCTION. BRIEFLY TRYING ON AN ITEM DOES NOT ITSELF JUSTIFY A DEDUCTION. THERE IS NO AUTOMATIC RESTOCKING PENALTY.

REFUNDS:

REFUNDS COVER THE AMOUNT ACTUALLY PAID FOR RETURNED ITEMS AFTER DISCOUNTS, SUBJECT ONLY TO LAWFUL, DOCUMENTED DEDUCTIONS DESCRIBED ABOVE. REFUNDS ARE MADE TO THE ORIGINAL PAYMENT METHOD. FOR EU/UK STATUTORY CANCELLATIONS, WE REIMBURSE WITHIN 14 DAYS OF CANCELLATION NOTICE, BUT MAY WITHHOLD REIMBURSEMENT UNTIL WE RECEIVE THE GOODS OR EVIDENCE THEY WERE SENT BACK, WHICHEVER IS EARLIER. ANY REQUIRED STANDARD DELIVERY REFUND IS INCLUDED; ADDITIONAL CHARGES FOR A CHOSEN EXPRESS UPGRADE NEED NOT BE REFUNDED WHERE THE LAW PERMITS. OTHER APPROVED REFUNDS ARE PROCESSED WITHIN 10 BUSINESS DAYS OF RECEIPT AND INSPECTION, OR SOONER WHERE REQUIRED BY LAW. YOUR BANK MAY TAKE ADDITIONAL TIME TO POST THE REFUND.

YOUR RIGHTS:

THESE CONDITIONS DO NOT LIMIT YOUR STATUTORY RIGHTS, INCLUDING RIGHTS FOR FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS. WHERE LOCAL LAW PROVIDES GREATER PROTECTION, IT TAKES PRIORITY. CHANGES TO THIS POLICY DO NOT REDUCE RIGHTS OR PROMISES THAT APPLIED WHEN AN EXISTING ORDER WAS PLACED.