Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Items may be tried on briefly indoors to check fit, as you would in a shop. Do not wear them beyond trying on, wash or alter them, or return them with stains, odours or damage you caused. Keep tags attached and include the original packaging where possible. Reasonable inspection, or missing packaging alone, does not remove statutory return rights.

HOW TO START A RETURN

Email talkhere@formyfriendsofficial.com with your order number and the item you want to return. We will reply with the return address and instructions.

Notify us within 14 days of delivery, then dispatch your return within 14 days of notifying us. A request sent within the window counts even if our reply arrives later; our approval is not required to exercise a statutory cancellation right. Contact us for the correct return address and include your order number and the items being returned. If our return instructions are delayed, we will extend the dispatch deadline to account for our delay. Keep proof of posting; tracked postage is recommended.

Customers are responsible for return postage, except for damaged or incorrect items as described below. Contact us before sending your return so we can provide return instructions. Any refund of original delivery charges follows applicable law. No outbound shipping amount is deducted where standard shipping was free.

The same 14-day return policy applies to North America, including the United States and Canada.

ARCHIVE SALE ITEMS

Our current collection is an Archive Sale, and automatic bundle discounts apply at checkout. A bundle discount does not make an item final sale. Everything on this site is returnable under the 14-day policy above. Where an item was part of a discounted bundle, the refund is the amount actually paid for that item after the discount.

The only items we cannot accept back are gift cards and any item marked FINAL SALE on its own product page.

THE FREE SIGNATURE CAP

Where a free Signature Cap was included with your order, you may keep it. If you return enough of the order that it no longer meets the threshold the cap was given at, either send the cap back with your return or we will deduct its list price from the refund.

DAMAGES AND ISSUES

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or incorrect, so we can put it right. We cover return shipping in these cases.

EXCHANGES

The fastest way is to return the item you have and place a new order. Our runs are small and never restocked, so we cannot hold a size while a return is in transit.

EUROPEAN UNION AND UNITED KINGDOM

If your order is shipped into the EU or the UK, you have a statutory right to cancel within 14 days of delivery, for any reason and without giving one. Email us within that period. You may inspect and briefly try on the item as described above. Return postage is paid by you, except for damaged or incorrect items.

REFUNDS

Refunds cover the amount actually paid for returned items after discounts, subject only to lawful, documented deductions described above. Refunds are made to the original payment method. For EU/UK statutory cancellations, we reimburse within 14 days of cancellation notice, but may withhold reimbursement until we receive the goods or evidence they were sent back, whichever is earlier. Any required standard delivery refund is included; additional charges for a chosen express upgrade need not be refunded where the law permits. Other approved refunds are processed within 10 business days of receipt and inspection, or sooner where required by law. Your bank may take additional time to post the refund.

If more than 15 business days have passed since we confirmed your refund, email talkhere@formyfriendsofficial.com.

INSPECTION AND DEDUCTIONS

We inspect returned items. Where legally permitted, a refund may be reduced only by a documented loss in value caused by handling beyond what is necessary to check the item, including wear, washing, alterations, stains or customer-caused damage. We will explain any deduction. Briefly trying on an item does not itself justify a deduction. There is no automatic restocking penalty.

YOUR RIGHTS

These conditions do not limit your statutory rights, including rights for faulty, damaged, incorrect or misdescribed goods. Where local law provides greater protection, it takes priority. Changes to this policy do not reduce rights or promises that applied when an existing order was placed.